The Business Process Outsourcing (BPO) sector in India’s capital, Delhi NCR, is experiencing massive growth with thousands of call center jobs available across domestic and international processes. Delhi NCR has emerged as a premier BPO hub, hosting major international captive units, domestic call centers, and tech support operations for global brands . For job seekers looking for immediate joining, high earning potential with uncapped incentives, and career growth without high educational barriers, the Delhi BPO Call Center Job 2026 represents one of the most accessible and lucrative blue-collar opportunities available today.
These positions include direct employment with leading BPO companies, international captive units, and domestic call centers. The roles span customer service representatives, telecallers, technical support executives, outbound sales agents, and team leaders. For 10th pass, 12th pass, undergraduate, and graduate candidates from across India, this is a direct entry point into the organized BPO sector with salaries ranging from ₹15,000 to ₹83,000 per month (₹3-8 LPA) plus uncapped incentives, cab facilities, and medical benefits .
The BPO sector is unique because it offers opportunities for candidates without graduation degrees and provides clear career progression from agent to team leader to operations manager. International BPOs offer night shifts with higher pay (up to ₹10 LPA + incentives), while domestic BPOs offer day shifts with fixed timings .
Understanding the BPO Call Center Role in Delhi
A BPO Call Center job involves handling customer inquiries, resolving complaints, processing orders, providing technical support, or making outbound sales calls. The role is divided into two main categories: International BPO (handling calls from US, UK, or Australian customers, typically night shifts) and Domestic BPO (handling calls within India, typically day shifts) .
Key Responsibilities Include :
- Handling inbound and outbound customer calls professionally
- Resolving customer queries, complaints, and concerns efficiently
- Documenting customer interactions and maintaining records
- Achieving performance targets (quality, AHT, CSAT, service levels)
- Escalating complex issues to the appropriate department
- Providing accurate product/service information to customers
- Maintaining customer satisfaction and high-quality service standards
Vacancy Table
The following table details the specific active BPO and call center positions across Delhi as of May 2026. These are real-time jobs with direct contact information.
| Post Name | Company | Location (Delhi) | Salary | Eligibility | Experience | Contact / How to Apply |
|---|---|---|---|---|---|---|
| Customer Service Representative | Future Plannerz (for Intl. BPO) | Delhi NCR | ₹3-8 LPA (up to ₹10 LPA) + Incentives | Graduation Not Required | 1-6 years | Call/WhatsApp: 7703997577 |
| Call Centre BPO Executive | Dr Lakshay Ayurveda | Rithala, Delhi | ₹17,000 – ₹33,000 | 10th Pass, Male Only | Fresher | Walk-in: 34, Shiv Building, Rithala Hero Honda Chowk, near Rithala Metro Station |
| BPO Non Voice Process Executive | Cayosoft | Kirti Nagar, Delhi | ₹15,000 – ₹25,000 | All Education Levels | Fresher | Contact: Karan via Job Hai |
| BPO Team Leader | Work Karo India | Work from Home | ₹20,000 – ₹30,000 | All Education Levels | 0-6+ years | Contact: Rajeev via Job Hai |
| Call Centre BPO Executive | Silaris Informations | Naraina, South West Delhi | ₹18,456 – ₹30,000 | 12th Pass | 0-10 years | Mr. Sanjay Kumar – Apply via NSDCJobX |
| Telecaller (KYC Job) | Shiva Technology | Delhi (Work From Home) | ₹10,000 – ₹11,000 | Not specified | 0-1 years | Apply via Quikr |
| Telecaller / Domestic BPO | Sharda Consultancy Services | Delhi NCR | ₹20,800 – ₹41,600 (2.5-5 LPA) | 0-5 years | Nandini Parashar: 9773634524 | |
| Domestic Executive | Sharda Consultancy Services | Delhi | ₹16,600 – ₹25,000 (2-3 LPA) | 1+ years | Apply via Shine | |
| BPO Call Center (General) | Multiple Employers | New Delhi | ₹18,378 – ₹34,884 | 18-28 years | Fresher Welcome | Speak with employer via CallCenterJob.co.in |
| Business Unit Head | YellowCalls (Eurasia Group) | Gurugram/Delhi NCR (Hybrid) | Up to ₹22 LPA + 28 paid leaves | Bachelor’s/MBA | 10-12 years | Email: int.division.hr@gmail.com |
Summary of Quick Facts:
✅ Highest Paying (International Voice): ₹10 LPA + Incentives at Future Plannerz
✅ Senior Leadership (Business Unit Head): Up to ₹22 LPA at YellowCalls
✅ Team Leader Role: ₹20,000-₹30,000 per month (Work from Home available)
✅ Work from Home Available: Shiva Technology, Work Karo India, YellowCalls (Hybrid)
✅ 10th Pass Opportunities: Dr Lakshay Ayurveda (Rithala)
✅ Non-Voice Process Available: Cayosoft in Kirti Nagar
✅ International BPO Roles: Future Plannerz (Delhi NCR) – up to ₹10 LPA + unlimited incentives
✅ Domestic BPO Volume Driving Market: 742+ Domestic jobs apply via Shine
Salary Table
BPO salaries in Delhi are a mix of base pay, incentives, and benefits. International processes pay significantly higher than domestic processes. The following table provides a comprehensive breakdown based on current job market data.
Important Salary Notes:
- International BPO roles offer salaries from ₹3-8 LPA (up to ₹10 LPA) plus uncapped incentives
- Domestic BPO salaries range from ₹12,000-₹35,000 depending on the company
- Team Leader salaries start at ₹20,000+ for experienced candidates
- Freshers can expect ₹10,000-₹18,000 in domestic processes and ₹15,000-₹25,000 in international processes
- According to Quikr, the average telecaller salary in Delhi is ₹10,000-₹15,000, increasing with sales performance
- International processes offer night shift allowance + cab facilities
Eligibility Criteria for Delhi BPO Call Center Jobs 2026
Candidates must meet the following minimum requirements for BPO positions across Delhi. The bar of entry is exceptionally low for Domestic BPOs and moderate for International processes.
Educational Qualification
Summary: The BPO industry is liberal with education. For Domestic Hindi calls, 12th pass or even 10th pass works if communication is good . For International Voice, college degree is NOT required, but excellent spoken English and communication skills are mandatory .
Age Limit
| Category | Age Limit |
|---|---|
| General (Fresher/Entry Level) | 18 – 28 Years |
| Experienced / International | Up to 45 Years |
| Team Leader / Management | Up to 50 Years |
Mandatory Requirements (Skills & Logistics)
For International BPO (High Salary):
- ✅ Excellent English Communication – Neutral accent preferred, Clear diction
- ✅ Typing Speed – 25-30 WPM minimum
- ✅ Basic Computer Knowledge – Ability to navigate CRM systems
- ✅ Willingness to work Night Shifts – US/UK shifts
- ✅ Flexibility for 6-day work week
For Domestic BPO (General):
- ✅ Hindi fluency – mandatory for most domestic processes; Some require English & Hindi
- ✅ Basic Computer Literacy – Ability to use internet and type
- ✅ Thoda English – Understanding of English software commands
- ✅ Willingness to work 6 days a week
Documents Required:
- ✅ Aadhar Card (mandatory for verification)
- ✅ PAN Card (mandatory for salary processing)
- ✅ Educational Certificates (if available – 10th/12th/Graduation)
- ✅ Bank Account details (for salary credit)
- ✅ 3-4 passport size photographs
Other Requirements:
- Police Verification may be required by some BPOs (for international data security)
- No Criminal Record is mandatory for international processes dealing with sensitive data
- Local Candidates are preferred for immediate joining, though outstation candidates are welcome
Selection Process for Delhi BPO Jobs
The selection process for BPO call center jobs is designed for speed. Most candidates can be hired and start training within 2-5 days.
Step 1: Application / Phone Call
Call the HR contact numbers provided in job postings or submit applications on job portals .
Step 2: Initial Screening (Telephonic)
HR verifies:
- Communication skills (English for intl; Hindi for domestic)
- Availability for shifts (night shifts for international)
- Educational qualification (if required for the role)
- Willingness to work 6 days a week
Step 3: Voice & Accent Round (For International BPO)
This is the most critical step. Candidates are assessed on:
- Pronunciation and clarity
- Grammar and sentence construction
- Listening comprehension
- Confidence and attitude
- Typing speed test (25-30 WPM)
Step 4: HR Interview
A 5-10 minute interview to assess:
- Reliability and commitment
- Previous work experience (if any)
- Salary expectations
- Notice period/availability to join
Step 5: Document Verification
Original documents including educational certificates (if available), Aadhar Card, PAN Card, and Bank Account details are verified.
Step 6: Background Verification
For international BPOs, a background verification (police clearance) is mandatory due to data security compliance for US/EU clients.
Step 7: Offer Letter & Onboarding
Selected candidates receive offer letters. Training on product knowledge and process SOPs lasts 2-4 weeks. Training is usually paid (stipend provided).
Active Job Postings with Direct Contact Information
1. Future Plannerz – International BPO (Delhi NCR)
Post: Customer Service Representative (International Voice)
Salary: ₹3-8 LPA (up to ₹10 LPA) + Uncapped Incentives
Eligibility: Graduation Not Required, 1-6 years experience (Freshers with International Voice experience also considered)
Requirements:
- Excellent communication skills
- Willing to work night shifts
- Both-way cabs provided
Available Profiles:
- International Voice
- Technical Support
- Outbound Sales & Collection
- Client Servicing & Customer Success
2. Dr Lakshay Ayurveda – Rithala, Delhi
Post: Call Centre BPO Executive / Telecaller
Salary: ₹17,000 – ₹33,000 (₹12k-35k with incentives)
Location: 34, Shiv Building, Rithala Hero Honda Chowk, near Rithala Metro Station
Eligibility: 10th Pass, Male Only, Fresher
Working Hours: 9:30 AM – 6:30 PM, Monday to Saturday (Sunday Off)
Type: Domestic, Outbound, Sales, Inbound | Languages: Hindi
Interview Timings: 11:00 AM – 4:00 PM, Monday to Saturday
Benefits: No Target, Fix Salary, Same Day Joining, Good Incentives
3. Cayosoft – Kirti Nagar, Delhi
Post: BPO Non Voice Process Executive
Salary: ₹15,000 – ₹25,000 per month
Location: Kirti Nagar, Delhi
Eligibility: All Education Levels, All Genders, Fresher
Working Hours: Day Shift, 6 days working
Vacancies: 10 openings
Contact: Karan via Job Hai portal
4. Work Karo India – Work From Home (Team Leader)
Post: BPO Team Leader
Salary: ₹20,000 – ₹30,000 per month
Location: Work from Home (Acharya Niketan, Delhi base)
Eligibility: All Education Levels, 0-6+ years experience
Working Hours: Day Shift, 6 days working
Vacancies: 99 openings
5. Silaris Informations – Naraina, South West Delhi
Post: Call Centre BPO Executive (Inbound/Outbound/Chat)
Salary: ₹18,456 – ₹30,000 per month (CTC)
Location: A-14/3, Naraina Industrial Area, Phase-II, New Delhi-110028
Eligibility: 12th Pass, Both Genders, 0-10 years experience
Contact Person: Mr. Sanjay Kumar
Apply: Via NSDCJobX portal
6. Shiva Technology – Work From Home
Post: Telecaller (KYC Job)
Salary: ₹10,000 – ₹11,000 per month
Location: Work From Home (Delhi based)
Experience: 0-1 years
Job Type: KYC verification calls
Apply: Via Quikr portal
7. Sharda Consultancy Services – Delhi NCR (Multiple Roles)
Post: Telecallers, Domestic BPO, International BPO, Outbound Sales
Salary: ₹20,800 – ₹41,600 per month (₹2.5-5 LPA)
Location: Delhi, Noida, Gurugram
Contact: Nandini Parashar: 9773634524
Experience: 0-5 years
Apply: Via Shine portal
8. YellowCalls (Eurasia Group) – Gurugram/Delhi NCR (Senior Leadership)
Post: Business Unit Head – Outsourced Call Center
Salary: Up to ₹22 LPA + 28 paid vacation days
Location: Hybrid – Delhi NCR (Gurugram preferred)
Eligibility: Bachelor’s degree (MBA preferred), 10-12 years BPO experience, 5-7 years senior leadership
Working Hours: 10:00 AM – 7:00 PM IST
Benefits: Bonuses, milestone gifts (weddings, childbirth, anniversaries), international work environment
Email: int.division.hr@gmail.com
Frequently Asked Questions
1: Can I get a BPO job in Delhi without a degree?
Yes. Most BPOs, especially International BPOs like those hiring through Future Plannerz, state that “Graduation Not Required” . As long as you can speak English (for International) or Hindi (for Domestic), you are eligible.
2: What is the salary for a fresher in a Delhi BPO?
Domestic BPO freshers earn ₹10,000-₹18,000 per month. International Voice freshers with good English skills can start at ₹25,000-₹35,000 per month plus incentives (₹3-5 LPA) .
3: Is there an application fee for these jobs?
No. Legitimate employers (Dr Lakshay Ayurveda, Future Plannerz, Silaris, etc.) do not charge any fee for application. Be cautious of individuals asking for money .
4: What is the difference between Domestic and International BPO?
International BPO involves speaking to customers in the US or UK (requires English fluency, night shifts, higher pay). Domestic BPO involves calling customers in India (requires Hindi fluency, day shifts, lower pay) .
5: Are there work-from-home BPO jobs in Delhi?
Yes. Companies like Shiva Technology (Telecaller KYC) offer WFH roles . Work Karo India offers WFH for Team Leaders . YellowCalls offers a hybrid model .
6: What language is required for Delhi call center jobs?
For Domestic BPO: Hindi is mandatory; basic English is helpful . For International BPO: Excellent English communication is mandatory . For Non-Voice (Chat/Email): Written English proficiency is required.
7: What are the working hours in a Delhi BPO?
International BPOs: Night shifts (8 PM – 5 AM or similar, aligning to US/UK business hours) . Domestic BPOs: Day shifts (typically 9:30 AM – 6:30 PM) . Most companies operate 6 days a week (Sunday off) .
8: Does BPO provide cab facilities?
Yes. Premium International BPOs (like those hiring thru Future Plannerz) offer “both way cabs” . Domestic BPOs usually do not provide transport.
9: What is the career growth in BPO?
The BPO industry has well-defined growth paths: Agent → Senior Agent → Team Leader (TL) → Operations Manager (OM) → Site Director. Team Leader salaries range from ₹20,000-₹30,000+ . Senior leadership roles (Business Unit Head) can reach up to ₹22 LPA .
10: Is Non-Voice BPO a good option?
Yes. Non-Voice roles (Chat/Email) offer day shifts, less stress than voice calls, and salaries of ₹15,000-₹25,000 per month . They are ideal for candidates with good typing speed who may not be comfortable on the phone.
Domains and Processes Hiring in Delhi
International Voice:
- Customer Service (US/UK Retail, E-commerce, Banking)
- Technical Support (VPN, Router, Software, Hardware troubleshooting)
- Outbound Sales (Insurance, Credit Cards, Loyalty Programs)
- Collection (Debt recovery for US/UK banks)
- Client Servicing & Customer Success
Domestic Voice:
- Telecalling for Ayurveda/Healthcare products
- KYC verification for banks and financial institutions
- Outbound Sales (EdTech, Insurance, Real Estate)
- Customer Support for Indian e-commerce and telecom companies
Non-Voice Process:
How to Apply for Delhi BPO Call Center Jobs
Method 1: Direct Call to HR Contacts (Fastest)
From the active job postings above, call directly:
- Future Plannerz (International BPO): 7703997577
- Sharda Consultancy Services: Nandini Parashar at 9773634524
- Dr Lakshay Ayurveda: Walk-in to Rithala location
Method 2: Apply via Job Portals
Job Hai – https://www.jobhai.com/ (Search “BPO Delhi” or “Call Center Delhi”)
Naukri – https://www.naukri.com/ (Search “Customer Service Representative Delhi”)
Shine – https://www.shine.com/ (Search “Domestic BPO Delhi”)
Quikr – https://www.quikr.com/ (Search “BPO Telecaller Delhi”)
WorkIndia – https://www.workindia.in/ (Search “Call Center Delhi”)
NSDCJobX – https://nsdcjobx.com/ (Search “BPO Delhi”)
Method 3: Walk-in Directly to Office Addresses
Rithala Walk-in:
34, Shiv Building, Rithala Hero Honda Chowk, near Rithala Metro Station, Delhi
Timing: 11:00 AM – 4:00 PM (Monday to Saturday)
Naraina Walk-in:
A-14/3, Naraina Industrial Area, Phase-II, New Delhi-110028
Kirti Nagar Walk-in:
Contact Karan via Job Hai for exact address
Method 4: Senior Leadership Application (Business Unit Head)
Email your resume to: int.division.hr@gmail.com
Subject Line: Application for Business Unit Head – BPO Operations
Important Notes for Candidates
What’s New in 2026 BPO Hiring:
- International BPO Expansion: Delhi NCR is seeing a surge in captive units offering up to ₹10 LPA
- Work From Home Persistence: Many Domestic BPOs continue to offer WFH/Hybrid options
- 10th Pass Opportunities: Companies like Dr Lakshay Ayurveda hiring 10th pass candidates for telecalling
- Domestic Market Dominance: Shine currently lists 742 Domestic BPO jobs in Delhi
What Employers Look For:
For Domestic BPO:
- Fluent Hindi speaking skills – mandatory
- Basic computer literacy
- Polite and patient attitude
- Willingness to work 6 days a week
- No target pressure at some companies
For International BPO:
- Excellent English communication (neutral accent preferred)
- Good listening comprehension
- Typing speed of 25-30 WPM
- Willingness to work night shifts
- Graduation not required
What to Do Today:
- Call 7703997577 for international BPO opportunities with up to ₹10 LPA salary
- Walk in to Rithala for same-day joining in domestic telecalling (₹17k-₹33k)
- Prepare a simple resume highlighting your language skills
- Practice your introduction in English and Hindi
- Arrange your documents: Aadhar, PAN, photographs, educational certificates
Career Growth Pathways in BPO
The BPO industry offers one of the most structured career progression paths in the blue-collar job market.
Entry Level (0 to 1 year)
Positions: Customer Service Representative, Telecaller, Technical Support Associate
Monthly Salary: ₹15,000 – ₹35,000 (domestic vs international)
Promotion Requirements: Consistent KPI achievement, 90%+ attendance, no major escalations
Junior Level (1 to 3 years)
Positions: Senior Customer Service Representative, Subject Matter Expert (SME)
Monthly Salary: ₹25,000 – ₹45,000
Promotion Requirements: High quality scores, ability to mentor new hires
Supervisory Level (3 to 5 years)
Positions: Team Leader, Quality Analyst, Trainer
Monthly Salary: ₹35,000 – ₹60,000
Promotion Requirements: Leadership skills, process knowledge, ability to manage teams of 10-15 agents
Management Level (5 to 8 years)
Positions: Operations Manager, Assistant Manager
Monthly Salary: ₹60,000 – ₹1,20,000
Promotion Requirements: P&L management, client relationship skills, SLA governance
Senior Leadership (8+ years)
Positions: Business Unit Head, Site Director, VP Operations
Annual Salary: ₹12 LPA – ₹30 LPA+
Promotion Requirements: Strategic thinking, multi-client delivery management, international client handling
Why Choose a BPO Call Center Job in Delhi Over Other Blue-Collar Work
The BPO sector stands out because it offers salaried corporate employment without requiring a college degree. You sit in an air-conditioned office, wear a business casual uniform, and have a career path that can take you from the phones to the boardroom .
Final Word
The BPO job market in Delhi NCR is experiencing a massive boom in 2026. With international BPOs paying up to ₹10 Lakhs per annum for voice roles , domestic BPOs offering ₹17,000-₹33,000 for 10th pass candidates , and Work-from-Home options still available , there has never been a better time to enter the call center industry in the national capital.
Disclaimer
- This article is for informational purposes only.
- Job availability, salary, and eligibility may vary depending on the employer, recruitment policy, and location.
- Readers are strongly advised to always verify all details through official recruitment channels before applying.
