Pune has firmly established itself as one of India’s premier IT and manufacturing hubs, earning the nickname “Oxford of the East” for its educational institutions and “Detroit of India” for its automotive industry. The city’s thriving IT corridor in Hinjewadi, along with business districts in Magarpatta, Kharadi, and Viman Nagar, hosts a vast ecosystem of global technology companies, BPOs, and IT service providers. This creates an unprecedented demand for IT support professionals who keep the digital infrastructure running smoothly.
For job seekers in Pune, IT Support Assistant roles represent the perfect entry point into the technology sector. These positions offer competitive salaries, structured career growth into system administration or cybersecurity, exposure to global clients, and the opportunity to work with cutting-edge technologies. Whether you are a fresh graduate looking for your first IT role or an experienced professional seeking better opportunities, the current 2026 hiring drive in Pune has multiple vacancies across leading companies like Accenture, Tech Mahindra, ZS, and PTC.
Current Vacancy Posts for IT Support Assistant Jobs in Pune 2026
Based on active recruitment drives in the Pune region for April-May 2026, the following positions are currently open. These vacancies are fresh and have been posted within the last 30 days .
| Vacancy Post Name | Company | Location | Experience Required | Salary Range (Monthly) |
|---|---|---|---|---|
| Application Tech Support Practitioner | Accenture | Pune | 0-2 years | ₹34,000 – ₹45,000 |
| Technical Support Associate | Tech Mahindra | Pune | Freshers – Experienced | Best in Industry |
| Associate – IT Support | ZS Associates | Pune | 1-2 years | Up to ₹75,000 |
| Associate Technical Support Representative | PTC | Pune | 0-1 year | ₹40,000 – ₹50,000 |
| IT Support & Admin | Confidential Company | Wakad, Pune | 0-2 years | ₹10,000 – ₹15,000 |
| Technical Support Specialist | Tricentis | Pune | 2+ years | ₹70,000 – ₹90,000 |
| Customer Service Executive – Technical Support | Tata Communications | Pune | 1-2 years | ₹25,000 |
Sources: Active listings as of April-May 2026 from Naukri, FreshersVoice, Job4freshers, and Glassdoor
Detailed Salary Table for Pune IT Support Assistant Jobs 2026
Salaries for IT Support Assistant positions in Pune vary based on the company, experience level, technical skills, and shift timings. Below is the detailed monthly and annual salary breakdown for each active position based on verified job postings and employee salary data.
| Vacancy Post Name | Monthly Salary (₹) | Annual Salary (₹ Lakhs) | Additional Benefits |
|---|---|---|---|
| Application Tech Support Practitioner (Accenture) | 34,000 – 45,000 | 4.1 – 5.4 L | PF, Insurance, Night Shift Allowance |
| Technical Support Associate (Tech Mahindra) | 25,000 – 40,000 | 3.0 – 4.8 L | PF, ESI, Meal, Transport |
| Associate – IT Support (ZS) | 50,000 – 75,000 | 6.0 – 9.0 L | Medical, Training, Hybrid Work |
| Associate Technical Support Representative (PTC) | 40,000 – 50,000 | 4.8 – 6.0 L | PF, Insurance, Certification Sponsorship |
| IT Support & Admin (Wakad) | 10,000 – 15,000 | 1.2 – 1.8 L | None specified |
| Technical Support Specialist (Tricentis) | 70,000 – 90,000 | 8.4 – 10.8 L | Performance Bonus, Hybrid Setup |
| Customer Service Executive – Tech Support (Tata Comm) | 25,000 | 3.0 L | PF, Insurance |
Industry Average Context:
According to Indeed data, the average salary for a Technical Support professional in Pune is approximately ₹34,681 per month, which is 66% above the national average . Jooble reports an even higher average of ₹1,08,830 per month for IT support roles in Pune, though this likely includes senior positions . Technical Assistant roles in Pune typically range from ₹3.8 Lakhs to ₹4.2 Lakhs annually for 1-9 years of experience .
Important Notes on Salary:
The ZS Associates position offers the highest entry-level compensation at up to ₹9 Lakhs per annum for candidates with 1-2 years of experience . Accenture provides night shift allowances for US shift work . Tech Mahindra offers best-in-industry salaries for freshers . The Wakad IT Support & Admin position is at the lower end of the spectrum with ₹10,000-15,000 per month, suitable for candidates with basic skills .
Detailed Job Descriptions for Each Vacancy Post
Application Tech Support Practitioner – Accenture Pune
Accenture is hiring an Application Tech Support Practitioner for their Pune office. This role serves as the ongoing interface between clients and the systems or applications they utilize. The position requires exceptional communication skills to keep world-class systems running and the ability to accurately define client issues and design resolutions based on deep product knowledge .
Key Responsibilities:
- Provide Level 1 (L1) Technical Support through the IT Service Desk
- Assist users in troubleshooting and resolving technical issues efficiently and effectively
- Log and document client interactions, issues, and resolutions in the ITSM tool
- Collaborate with team members to improve service delivery and enhance overall client experience
Required Technical Skills:
- Proficiency in Service Desk Management and Service Desk Voice Support
- Solid understanding of incident management processes
- Experience with ITSM tools such as ServiceNow, BMC Remedy, and other ticketing systems
- Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory
- General hardware and software troubleshooting abilities
- Understanding of Service Level Agreements (SLAs) and ticket lifecycle
- Experience supporting remote users and using remote troubleshooting tools
Soft Skills Required:
- Excellent verbal communication skills with a neutral accent
- Strong written communication skills including proper email etiquette
- Effective problem-solving and analytical skills
- Strong customer service orientation
- Ability to stay calm under pressure, especially while handling irate customers and high call volumes
Shift Details:
- 24×7 support with 9.5-hour rotational shifts
- Work from office, specifically during US/night shifts
- Includes weekends and Indian public holidays as needed
- Five-day work week with weekly offs determined by the shift roster
Eligibility:
- Minimum 15 years of full-time education (Bachelor’s degree mandatory)
- B.Tech / B.E. in any specialization
- 0-2 years of experience in IT Service Desk or Technical Support
Technical Support Associate – Tech Mahindra Pune
Tech Mahindra is conducting an off-campus drive for Technical Support Associates in Pune. This role is open to both freshers and experienced candidates with qualifications ranging from 12th pass to graduates and diplomas .
Key Responsibilities:
- First Point of Contact for users to report technical issues
- Record all interactions through call, email, or chat in the Ticketing System
- Resolve issues under support boundaries and route issues beyond scope to respective Support Groups
- First Line Troubleshooting using available resources before escalating to L2 Groups
- Ensure reported issues are responded to and addressed as per defined SLA timelines
- Work towards effective and timely resolution of issues
- Document learnings and contribute knowledge articles
- Timely communication of priority issues to respective stakeholders
Required Technical Skills:
- ITIL knowledge of processes and procedures
- A+ certification knowledge
- Knowledge Management understanding
- MS Office support knowledge
- Windows operating system knowledge (Windows 7, 8.1, 10)
- O365 understanding
- Active Directory, Proxy, DNS, Group Policy knowledge
- Network knowledge (LAN setup, basic routing and switching)
- ITSM tools experience (HPSM, BMC Remedy, ServiceNow, CA Service Desk)
Shift Requirements:
- Flexibility to work in a 24×7 environment is mandatory
- Rotational shifts
Eligibility:
- High school, Graduate, Diploma, or IT education
- Open to both Freshers and Experienced candidates
Associate – IT Support – ZS Associates Pune
ZS is hiring an Associate for IT support at their Pune location. This role involves troubleshooting IT-related issues for employees and clients via phone and remote support. The position offers competitive compensation of up to ₹9 Lakhs per annum .
Key Responsibilities:
- Troubleshoot IT-related issues for employees and clients via phone and remote support
- Provide L1 technical support for Windows/Mac systems, printers, and proprietary software
- Diagnose and resolve technical issues related to operating systems, applications, and hardware
- Familiarity with basic networking concepts and protocols
- Handle common queries including VPN, Outlook (O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management
- Handle administrative support tasks including software licensing records, chargebacks, and organizational support activities
- Contribute to additional TAC projects and operational tasks based on performance and business needs
Required Skills:
- Strong customer service orientation
- Professional appearance and demeanor with ability to exercise good judgment and discretion
- Ability to work varied hours enabling support in a 24/7 environment
- Fluency in English
- Client-first mentality
- Intense work ethic
- Collaborative spirit and problem-solving approach
Desirable Certifications (Not Mandatory):
- A+ certification or Microsoft Certified Systems Administrator
- Experience with ServiceNow tool
Eligibility:
- Bachelor’s degree required
- Master’s degree (desirable)
- 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk/Service Desk
Selection Process:
Online Application → Resume Screening → Online Assessments → Technical Interviews → Offer → Background Check → Onboarding
Associate Technical Support Representative – PTC Pune
PTC is conducting an off-campus recruitment drive for Associate Technical Support Representatives in Pune, hiring freshers from 2024, 2025, and 2026 batches .
Key Responsibilities:
- Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email
- Route incoming customer calls to appropriate technical support team or department
- Escalate critical or urgent issues to Technical Support Management
- Monitor and route ISO-related cases following low-rated customer satisfaction surveys
- Act as an online PTC Community Moderator, enforcing moderation guidelines
- Handle basic user issues related to PTC customer-facing tools (e.g., eSupport portal)
- Manage case routing and monitor support queues in line with ISO and internal processes
- Analyze customer feedback submitted through the eSupport portal and CRM system
- Coach and mentor new hires on tools and processes related to Customer Service
Required Skills:
- Proficiency in Windows at the user level with basic administrative knowledge
- Excellent verbal and written communication skills for handling customer issues via phone and email
- Strong troubleshooting abilities including configuration, duplication, and root-cause analysis of technical issues
- Solid technical writing skills with ability to document and share knowledge through article publishing
Eligibility:
- Bachelor’s degree in any discipline
- 0-1 year of experience in customer support or related field (preferred)
Technical Support Specialist – Tricentis Pune
Tricentis is hiring a Technical Support Specialist for their Pune location. This role provides information, advice, and technical support to clients about problems with software applications .
Key Responsibilities:
- Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
- Create technical documentation to serve as knowledge base for handling support issues
- Ensure inquiries are responded to within established timeframes and support service levels are achieved
- Collaborate closely with development and service teams as well as key account management
- Shape the future of product by reporting bugs and feature requests
Required Qualifications:
- 2 or more years of experience in technical support/Test analyst/QA or customer-facing role
- Bachelor of Science in Computer Science/Engineering or relevant degree
- Experience with enterprise software applications
- Knowledge of databases like MSSQL, DB2, Oracle, Postgres, and MySQL
- Basic understanding of software testing concepts
- Excellent written, verbal, and listening skills
- Customer-centric attitude with ability to make sound decisions based on customer needs
- Flexibility to work in shifts and hybrid setup
Desirable Experience:
- Experience in SAP products
- Development skills in C# or Java
- Experience in traditional test automation/management tools
- Experience with cloud platforms (AWS/Azure/Google Cloud)
What They Offer:
- Market-conforming salary + success-oriented bonus
- Favorable working atmosphere in rapidly expanding company
- Personal and professional development opportunities
- Permanent, full-time employment
IT Support & Admin – Wakad, Pune
A confidential company in Wakad, Pune is seeking an IT Support & Admin professional for immediate joining. This role combines IT support responsibilities with administrative duties .
Key Responsibilities:
- Troubleshoot problems related to LAN, operating systems, and other peripherals
- Install and configure various application software including SQL Server, MySQL, Visual Studio, Crystal Reports
- Upgrade different hardware components as per requirement
- Manage and troubleshoot firewall
- Handle monitoring network of staff and hardware and networking issues
- Maintain assets inventory of users and IT stock
- Develop IT related processes as per requirement
- Create SOPs for daily required IT operations
- Implement new features in infrastructure and coordinate with team
- Manage biometric, CCTV, NAS storage
- Handle office equipment management
- Manage bookkeeping, logistics, maintenance, and facility handling
Required Skills:
- Good communication skills with issue handling abilities
- Excellent interpersonal, communications, and presentation skills
- Knowledge of troubleshooting desktop/laptop issues
- Knowledge of Networking LAN WAN
- Knowledge of SQL Server installation and troubleshooting
- Knowledge of computer hardware and ability to identify and coordinate repair of common hardware issues
Eligibility:
- B.C.A or Graduation
- Immediate joiners preferred
Location: Wakad, Pune (Work from Office only)
Salary: ₹10,000 – ₹15,000 per month
Customer Service Executive – Technical Support – Tata Communications Pune
Tata Communications is hiring a Customer Service Executive for their Technical Support Center in Pune. The role focuses on managing customer network operations incidents .
Key Responsibilities:
- Take ownership of customer issues reported and solve problems by providing resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve system or application issues
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams
- Ensure SLAs are achieved and work proactively to maintain the same
Required Skills:
- Routing skills (BGP, MPLS, OSPF)
- Problem-solving skills
- Prior experience of providing customer service support in fast-paced, high availability, 24×7 environments
- Maintain awareness of latest technologies in the domain (VERSA SDWAN nice to have)
Eligibility:
- Graduate with 1-2 years of experience
Location: Pune
Salary: Approximately ₹25,000 per month (₹3 Lakhs per annum)
Essential Skills Required for IT Support Assistant Jobs
Employers in Pune look for specific technical and soft skills when hiring IT Support Assistants. Here are the key competencies that will help you get hired:
Technical Skills:
Operating Systems:
- Windows operating system knowledge (Windows 7, 8.1, 10, 11)
- Basic Mac OS familiarity (for some roles)
- Windows Server基础知识
Microsoft Technologies:
- Office 365 administration and support
- Microsoft Exchange client configuration
- Active Directory management (user creation, password resets, group policy)
- Teams and SharePoint support
Networking:
- Basic routing and switching concepts
- LAN/WAN setup and troubleshooting
- DNS, DHCP, TCP/IP knowledge
- VPN support and troubleshooting
- Firewall basics
Hardware:
- Desktop and laptop troubleshooting
- Printer configuration and support (local and network printers)
- Peripheral device installation
- Basic hardware repair coordination
Software and Tools:
- ITSM ticketing systems (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
- Remote desktop tools
- SQL Server installation and basic query knowledge
- Antivirus deployment and management
Soft Skills:
Communication:
- Excellent verbal communication with neutral accent (for international voice support)
- Professional email writing skills
- Active listening abilities
- Clear technical explanation to non-technical users
Customer Service:
- Strong customer orientation and empathy
- Patience when handling difficult customers
- Professional demeanor always
- Client-first mentality
Problem-Solving:
- Analytical thinking for issue diagnosis
- Methodical troubleshooting approach
- Ability to research and find solutions independently
- Critical thinking under pressure
Additional Competencies:
- ITIL knowledge and understanding of incident management processes
- Understanding of SLAs and ticket lifecycle
- Ability to work in 24×7 rotational shifts
- Team collaboration and knowledge sharing
- Documentation and technical writing skills
How to Apply for Pune IT Support Assistant Jobs 2026
The application process for IT Support Assistant jobs in Pune varies by company. Here are the verified application methods for each active listing:
For Accenture Position:
Apply through Naukri.com – Search “Application Tech Support Practitioner Pune” or use the direct job listing
For Tech Mahindra Position:
Apply through FreshersVoice portal: https://www.freshersvoice.com/tech-mahindra-off-campus-drive
For ZS Associates Position:
Apply through Job4freshers portal: https://job4freshers.co.in/zs-hiring-associate/
For PTC Position:
Apply through FreshersNow portal: https://www.freshersnow.com/ptc-recruitment/
For Tricentis Position:
Apply through Insight Partners job board: https://jobs.insightpartners.com/companies/tricentis/jobs/67992058-technical-support-specialist
For Tata Communications Position:
Apply through Glassdoor or Tata Communications careers portal
For Wakad IT Support & Admin:
Apply through SimplyHired: https://www.simplyhired.co.in/job/bRvurk4qRkMtwXgPw3NOuLhnPMI41d1YWz0wpC_xdssp3IXZoiRS1Q
Application Process & Official Verification
The recruitment process for IT Support Assistant jobs requires careful attention to avoid scams. Legitimate employers never charge fees for applications or interviews. Here is the verified process:
Candidates must strictly ensure they possess valid identity proofs including Aadhaar Card, PAN Card, and educational certificates. For IT roles, original degree certificates and mark sheets are essential.
You must always rigorously verify job postings before applying. On job portals, check the posting date (prefer listings from last 30 days), verify the recruiter details, and ensure the company name matches the official employer.
After thoroughly verifying the employer, explore these trusted platforms for active listings:
Naukri.com – https://www.naukri.com (Search: IT Support Pune)
FreshersVoice – https://www.freshersvoice.com (For off-campus drives)
Glassdoor – https://www.glassdoor.co.in (Search: Technical Support Pune)
AmbitionBox – https://www.ambitionbox.com (For salary research)
Frequently Asked Questions
FAQ 1: What is the average salary for an IT Support Assistant in Pune?
According to Indeed data, the average salary for technical support in Pune is approximately ₹34,681 per month, which is 66% above the national average . Jooble reports an average of ₹1,08,830 per month for IT support roles . Entry-level positions typically range from ₹15,000 to ₹40,000 per month, while experienced roles can go up to ₹90,000 per month.
FAQ 2: Can freshers apply for IT Support Assistant jobs in Pune in 2026?
Yes. Tech Mahindra’s Technical Support Associate position is open to freshers . PTC’s Associate Technical Support Representative role accepts 0-1 year of experience . Accenture accepts 0-2 years of experience . Many companies conduct off-campus drives specifically for fresh graduates.
FAQ 3: What qualifications are needed for IT Support Assistant roles?
Most positions require a Bachelor’s degree. Accenture mandates 15 years of full-time education . Tech Mahindra accepts 12th pass, diploma, or graduation . ZS requires a Bachelor’s degree . Technical roles like Tricentis require a B.Sc. in Computer Science or Engineering .
FAQ 4: Do IT Support jobs in Pune require night shifts?
Many IT support roles require 24×7 shift availability. Accenture specifically mentions US/night shifts with rotational schedules . Tech Mahindra requires flexibility to work in a 24×7 environment . ZS mentions ability to work varied hours in a 24/7 environment . Night shift workers typically receive additional allowances.
FAQ 5: Is work from home available for IT Support jobs in Pune?
Most roles require work from office. Accenture specifies “work from office, specifically during US/night shifts” . The Wakad position requires work from office . Tricentis offers a hybrid setup . Fully remote IT support roles are less common for entry-level positions.
FAQ 6: What certifications help in getting IT Support jobs?
Valuable certifications include: ITIL certification , A+ certification , Microsoft Certified Systems Administrator (MCSA) , Microsoft 365 certifications , and CompTIA certifications. While desirable, these are not mandatory for entry-level roles.
FAQ 7: Which companies are hiring for IT Support in Pune?
Active hiring companies include Accenture , Tech Mahindra , ZS Associates , PTC , Tricentis , Tata Communications , Amazon (IT Support Engineer I) , BMC Software , and many others.
FAQ 8: What is the selection process for IT Support jobs?
The typical selection process includes: Online application, resume screening, online assessment or technical test, technical interview (1-2 rounds), HR interview, document verification, background check, and offer letter . Some companies conduct group discussions for management roles.
FAQ 9: What documents do I need for the interview?
Carry: Aadhaar Card (mandatory), PAN Card, Educational certificates (10th, 12th, Degree/Diploma, PG if applicable), Passport size photographs (4-6 copies), Bank account details for salary transfer, Previous experience letters and salary slips (if any), Professional certification copies (if available), and Updated resume (multiple copies).
FAQ 10: Is there career growth from IT Support Assistant roles?
Yes. Typical career progression: Technical Support Associate → IT Support Specialist → System Administrator → IT Manager. Alternatively, L1 Support → L2 Support → L3 Support → Technical Architect. With additional certifications and experience, IT Support professionals can transition into cybersecurity, cloud administration, or network engineering roles.
Why Pune is a Hub for IT Support Jobs in 2026
Pune’s strategic position as India’s IT and manufacturing hub makes it an ideal location for IT support employment. Here is why IT support jobs are abundant in 2026:
Thriving IT Ecosystem: Pune’s Hinjewadi IT Park hosts global giants like Accenture, Tech Mahindra, Infosys, TCS, and many others. Each company requires robust IT support teams to maintain operations.
Educational Institutions: With numerous engineering colleges and universities, Pune produces a steady stream of IT graduates, making it attractive for companies to set up support centers.
Cost Advantage: Compared to Mumbai or Bangalore, Pune offers lower operational costs while maintaining access to skilled talent, encouraging companies to expand their Pune operations.
Multiple Employment Hubs: IT jobs are available across Hinjewadi, Magarpatta, Kharadi, Viman Nagar, Baner, Aundh, and Wakad, giving candidates various location options.
Presence of Global Captive Centers: Many multinational companies have established their global capability centers (GCCs) in Pune, creating thousands of IT support positions.
Year-Round Hiring: Unlike seasonal industries, IT support is needed 365 days a year. The 24×7 nature of IT services ensures continuous hiring throughout 2026 .
Preparing for Your IT Support Interview
If you have secured an interview for an IT Support Assistant position in Pune, here are practical tips to increase your chances of selection:
Technical Preparation:
- Review basic networking concepts (OSI model, TCP/IP, DNS, DHCP)
- Practice common troubleshooting scenarios (printer not working, unable to connect to VPN, slow computer)
- Familiarize yourself with Active Directory user management
- Know how to reset passwords, unlock accounts, and modify group memberships
- Review O365 administration basics
- Practice explaining technical concepts to non-technical users
Common Interview Questions:
- “A user calls saying they cannot access the internet. How do you troubleshoot?”
- “How do you handle an irate customer who is shouting at you?”
- “Explain the difference between a hub, switch, and router.”
- “What is Active Directory and how do you reset a user’s password?”
- “How do you prioritize multiple high-priority tickets?”
Soft Skills Demonstration:
- Show patience and empathy when answering customer service questions
- Demonstrate clear communication without excessive technical jargon
- Provide structured answers (situation, action, resolution format)
- Show willingness to learn and adapt
Tips for Remote and Voice Support Roles:
- Practice speaking clearly with a neutral accent
- Learn proper phone etiquette
- Practice active listening
- Be prepared for role-play scenarios where you handle a difficult customer over the phone
Certification Highlight:
- If you have ITIL, A+, or Microsoft certifications, prominently display them on your resume
- If you don’t have certifications, highlight your hands-on experience with specific technologies
Conclusion
Pune IT Support Assistant jobs in 2026 offer stable, growth-oriented employment for candidates from diverse educational backgrounds. With active vacancies for Application Tech Support Practitioners at Accenture, Technical Support Associates at Tech Mahindra, IT Support Associates at ZS, and multiple other positions, the current hiring environment is robust.
The salary range varies significantly by role, from ₹10,000 per month for entry-level IT support positions to over ₹90,000 per month for specialized technical support roles at premium companies like Tricentis . The average technical support salary in Pune is approximately ₹34,681 per month, significantly above the national average . Premium employers like ZS offer up to ₹9 Lakhs per annum for candidates with 1-2 years of experience .
Disclaimer
- This article is for informational purposes only.
- Job availability, salary, and eligibility may vary depending on the employer, recruitment policy, and location.
- Readers are strongly advised to always verify all details through official recruitment channels before applying.
